Shipping policy

1. Introduction

Thank you for shopping with dresscon.in. This Shipping & Delivery Policy outlines how we process, handle, and deliver orders across India and internationally.

By placing an order with us, you agree to the terms mentioned in this Shipping & Delivery Policy.

2. Order Processing Time

All orders are processed within the following timeframes:

Ready-made clothing: 1–3 business days
Custom-made / Made-to-order outfits: 7–20 business days (depending on design complexity)

Orders are not processed on Sundays and national holidays.

3. Shipping Time & Delivery Estimates

Delivery times vary based on your location:

Domestic (India): 3–8 business days
International: 7–20 business days, depending on country

Delivery timelines may vary due to courier delays, weather conditions, customs clearance, or other external factors beyond our control.

4. Shipping Charges

Within India: Shipping charges apply based on order value and location.
International: Charges depend on destination, weight, and courier service.
Shipping fees are non-refundable once the order is dispatched.

5. Order Tracking

Once your order is shipped, we will send you an email or WhatsApp message with a tracking number and courier details.

You can track the shipment status directly on the courier’s website.
Tracking updates may take 24–48 hours to reflect.

6. Delivery Attempts

The courier partner will make multiple delivery attempts. If no one is available to receive the package:

The courier may contact you by phone or SMS.
The parcel may be returned to us after failed attempts.
Re-shipping charges may apply for returned orders.

7. International Deliveries

Custom duties, taxes, or import charges (if any) must be paid by the customer.
We are not responsible for delays caused by customs procedures.
Custom-made outfits shipped worldwide are non-returnable.

8. Incorrect or Incomplete Address

Please ensure that the shipping address entered at checkout is complete and correct. We are not responsible for:

Delays due to incorrect address
Lost parcels due to incomplete shipping details
Re-shipping fees for orders returned because of address issues

9. Damaged or Tampered Packages

If your parcel appears damaged or tampered upon delivery:

Refuse to accept the package immediately.
Take photos/videos as proof.
Contact us within 48 hours for quick assistance.

We will arrange a replacement or resolve the issue depending on the situation.and without any charges

10. Custom Made-to-Order Shipping

Custom-made garments require additional tailoring and quality-check time. We ensure:

Careful packaging for international and domestic orders
Safe transit with trusted courier partners
Timely updates during production and dispatch

11. Return Shipping

Return shipping guidelines are explained in our Refund & Return Policy. For eligible returns:

Domestic customers may receive pickup support depending on location.
International customers must ship items at their own cost unless the product received is damaged or incorrect.